Refund policy
Right of Withdrawal (14 days)
Customers within the European Union have the right to withdraw from their purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day the customer receives the product.
Hygiene & Sealed Products
We can only accept returns if:
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The product is unopened
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The seal and original packaging are fully intact
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The product has not been used or tested
Once the seal is broken, the product is no longer eligible for return.
Condition of Returns
To be eligible for a return:
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Items must be unused and in the same condition as received
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Items must be in original packaging
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Proof of purchase is required
Refunds
Once your return is received and inspected:
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We will notify you of the approval or rejection of your refund
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If approved, your refund will be processed to your original payment method within several business days
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately so we can resolve the issue.
International Orders
For orders outside the European Union, return eligibility may vary depending on local regulations and shipping constraints.
Contact
For return requests, please contact us at:
info@toxicosolores.com
